Business Model - Uber
Key Partners
- Drivers
- Investors
- Lobbyists / Supporters
Other partners:
- Specialized technology providers
- Maps, GPS
- Payment
- Analysis
- Specialized APIs
- Financing driver cars
- Insurances
- many other
Key Activities
- Remove friction from transactions
- Scale beyond critical mass
- Engage the participants
- Refine value proposal
- Analyse data & improve
Key Resources
- Network effects
- Data & analytics
- Skilled staff
- Apps, Architecture
- Venture capital
- Brand
Value Proposition
For drivers:
- Income generation
- Flexible work hours
- No boss
- Ease joining
- Low idle times
- Issue resolution
For customer / riders:
- Fast pick-up
- Lower cost
- Fare estimate
- Convenience
- Easy transactions
- Rating system
Customer Relationships
To drivers & riders:
- safe, secure, fair
Public:
- communal / social footprint
Regulator:
- compliance, taxation, transparency
Channels
- Social media channel
- Word of mouth
- Local campaigns
- Media
- Apps / app stores
Customer Segments
Drivers:
- Demographic
- Social-economic
- Micro-geographic
- Situational
Customer / riders:
- Usage patterns
- Type of usage
- Demographic
- Socio-economic
- Micro-geographic
Cost Structure
- Customer acquisition cost (CAC)
- Weighted average cost of capital (WACC)
- Legal and settlement
- Lobbying
- Technology development (R&D)
Revenues
Revenue model:
- transaction fees
Cost saving to taxis:
- Asset capital cost
- No license fees
- Employee entitlements
Oleh: Mastura Ab Rahim
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