Business Model - Uber



Key Partners

  • Drivers 
  • Investors
  • Lobbyists / Supporters
Other partners:
  • Specialized technology providers
  • Maps, GPS
  • Payment
  • Analysis
  • Specialized APIs
  • Financing driver cars
  • Insurances
  • many other

Key Activities

  • Remove friction from transactions
  • Scale beyond critical mass
  • Engage the participants
  • Refine value proposal
  • Analyse data & improve

Key Resources

  • Network effects
  • Data & analytics
  • Skilled staff
  • Apps, Architecture
  • Venture capital
  • Brand

Value Proposition
For drivers:

  • Income generation
  • Flexible work hours
  • No boss
  • Ease joining
  • Low idle times
  • Issue resolution
For customer / riders:
  • Fast pick-up
  • Lower cost
  • Fare estimate
  • Convenience
  • Easy transactions
  • Rating system

Customer Relationships
To drivers & riders:

  • safe, secure, fair
Public:
  • communal / social footprint
Regulator:
  • compliance, taxation, transparency

Channels

  • Social media channel
  • Word of mouth
  • Local campaigns
  • Media
  • Apps / app stores

Customer Segments
Drivers:

  • Demographic
  • Social-economic
  • Micro-geographic
  • Situational
Customer / riders:
  • Usage patterns
  • Type of usage
  • Demographic
  • Socio-economic
  • Micro-geographic

Cost Structure

  • Customer acquisition cost (CAC)
  • Weighted average cost of capital (WACC)
  • Legal and settlement
  • Lobbying
  • Technology development (R&D)

Revenues

Revenue model:
  • transaction fees
Cost saving to taxis:
  • Asset capital cost
  • No license fees
  • Employee entitlements


Oleh: Mastura Ab Rahim

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